Most products can be returned directly to FM Wheels within 14 days of receipt of merchandise if all of the following requirements are met. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for up to 14 days or expiration of original return period, whichever occurs first.
To return an item and receive credit, all items must be:
- Returned in original packaging.
- Include all manuals, cables, warranty cards, center caps, and accessories.
- Be clean, without scratches and/or resealed in factory fresh condition.
If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied.
We do not accept returns on the following items:
- Mounted Tires
- Mounted wheels, please test fit the wheels on the car before mounting them on tires.
- Custom wheels which are powder coated, polished, modified, or made to order.
- Clearance items, all sales are final.
- Special order items that are not listed on our website for purchase.
- Merchandise in used condition, damaged condition, or otherwise in any condition that is not brand new.
Shipping, handling and freight charges are not refundable. Customer is responsible for shipping costs on returned items.
Inventory Restocking Fees:
Parts returned for refunds are subject to a 15% restocking fee plus shipping charges to and from FM Wheels. The restocking fee also applies to shipments that are refused. Orders over 30 days and parts which have been installed are non-returnable. Special order items, and on sale/clearance items are non-returnable. Under no circumstances we will reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product. Shipments which are refused will be processed as a return.
- 15% of purchase price (minimum $15)
- On orders over $2500, a restocking fee of up to 20% may be applied in certain instances
There are many factors that determine parts fitment, If FM Wheels does not recommend the wheel or part fitment, you are responsible for any fitment issues, no returns will be accepted, no exceptions. Custom or special order fitments are sold as-is, we do not guarantee fitment on any wheels with custom offsets, center bores, or bolt patterns. For proper fitment on certain vehicles, applications may require a combination of wheel spacers, hub centric rings, and/or custom cnc machining. As with any modifications, there are risks involved with vehicle modifications. All installations are at the customers own risk. FM Wheels holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed may not be legal in your area, and FM Wheels holds no responsibility for misuse of any products sold.
We cannot guarantee fitment on any international orders due to the fact that we only have specs on vehicles sold in the USA. All sales are final.
The customer is responsible for disclosing (at the time of sale) all modifications to the vehicle like big brake kits, oem Brembo brakes, suspension modifications, etc.
Order Cancellation Policy:
When you place an order, FM Wheels or the manufacturer prepares each order specifically for you, the customer. Even before the merchandise ships out, these items incur shipping, warehouse, and administrative costs. As a result, order cancellations after your order has been processed you will be charge a 15% cancellation fee and any return shipping. If the wheels are a special order, the order is not eligible for order cancellation. However, If the item has not been shipped, ordered, customized, or it's still pending we do not charge for cancelations.