SHIPPING POLICY

All merchandise will be shipped to your confirmed shipping address only.

  • Large items are shipped with UPS/FedEx Ground, smaller packages are shipped via USPS
  • Tracking numbers are provided via e-mail when available at the end of the shipping day.
  • We do not ship using your own or 3rd party shipping accounts, except for vendor accounts.
  • Shipping to Alaska, Hawaii, Puerto Rico, or International come with an additional cost, buyer is responsible for all applicable duties, fees, & taxes.

In some cases when items are out of stock or are special orders, the item will ship directly from their manufacturer. In these cases some manufacturers shipping methods may vary.

 

Note* Custom 3 piece wheels typically take 6-8 weeks to complete and 4-6 weeks for custom 1 piece wheels. Our estimated goal dates may not always be accurate since all orders are not the same. Please acknowledge that all of custom wheels are built to order specifically for your vehicle and your color preference. We take pride in our work and do our very best to provide you with an exceptional end product. If your custom finishes do not meet our quality control, we will re-finish those particular items to meet your expectations.   Re-finishing can take up to an additional 2-3 weeks to complete. We strive for perfection and want our clients to be satisfied with their purchase. Thank you for your understanding.

      

International shipments:

 

FM Wheels can sometimes make certain accommodations for our international customers. When making international shipping requests please be aware you as the customer are accepting liability if the package and/or items is lost or damaged in transit. All international shipments are sent with delivery duties unpaid (DDU). Your country may assess import taxes/duties and/or a customs brokerage fee. These fees are not included in shipping charges and are not charged by FM Wheels

 

We cannot guarantee fitment on any international orders due to the fact that we only have specs on vehicles sold in the USA. All sales are final.

 

Shipping Damage and Insurance

 

We automatically insure all outbound shipments for the full replacement or repair value. You do not need to pay extra for shipping insurance. In the rare event that a shipment is damaged, FM Wheels will negotiate a price, offer to exchange, or repair the damaged item at no additional cost. As soon as you notice the damage contact our customer service department. You will be asked to e-mail pictures of the damage and then your new order will be shipped as soon as the damaged product arrives to the our warehouse. Save all packaging materials, including the box tires and wheels were shipped in. The carrier will then pick up and inspect the damaged merchandise to return to FM Wheels.

 

Please open all packages immediately to confirm no items are damaged or missing. If items are missing or damaged please contact us within 5 business days of delivery. If FM Wheels ships the wrong merchandise, we will pay 100% of the costs to get you the right product.

 

Item Availability:

 

FM Wheels strives to have all in-stock items available for shipment within 2-3 business days from the date the order is placed. However, due to production schedules and product availability by the manufacturer this is not always possible. We will contact you if there are any delays with your order.

Typical shipping transit times